Privacy Policy for Raleigh Appliance Repairs

This Privacy Policy outlines the policies and practices of Raleigh Appliance Repairs (we, our, or us) regarding the collection, use, and disclosure of your information when you use our website and submit service requests via the site. Your use of our website constitutes your agreement to the terms detailed in this policy. If you do not agree with these terms, you should not use this website or submit information through it.

Information We Collect

We collect and process personal information that you voluntarily submit through our service request form. This information typically includes your name, address, phone number, email address, appliance service requirements, and any other information you choose to provide to us for service inquiries and communications.

Additionally, we may collect non-personally identifiable information automatically when you browse our website. This information includes your IP address, browser type, device type, visit duration, pages visited, referring URLs, and navigation paths through the use of cookies or web beacons. This information does not personally identify any user and is used solely to enhance user experience, track website analytics, and improve our website's overall performance.

How We Use Your Information

We use the information you submit via our call request form and any other submission methods explicitly to follow up with you regarding appliance repair services, scheduling appointments, responding to questions or concerns, and providing customer service related communications via telephone, email, or text message.

Non-personal information collected through website cookies or web beacons is used to improve the functionality of our website, analyze user behavior and trends, manage user experiences, and optimize content and navigation.

Information Sharing and Disclosure

By providing your information to Raleigh Appliance Repairs, you authorize us to share it with our trusted partner companies or affiliated third-party service providers necessary for operational needs, including scheduling repairs, providing customer support, or otherwise fulfilling your service-related requests.

We may disclose your personal information if we are legally required to do so by law enforcement agencies, government requests, court orders, or in compliance with applicable laws and regulations.

We do not sell, rent, loan, or otherwise transfer personal information to other third parties for commercial or marketing purposes unrelated to the services requested.

Consent to Communications

By placing calls or submitting your contact information on our website's call request form, you expressly agree and consent to be contacted by Raleigh Appliance Repairs or our trusted partners via phone, email, or text messages for service-related communications. Standard text messaging or phone call charges from your service provider may apply.

Opting Out of Communications

If you wish to opt-out of future communications or withdraw consent previously given, please contact us directly by phone at (919) 205-9143. Please note that opting out may limit our ability to assist or respond to your service inquiries effectively.

Data Security Measures

We employ standard precautions and industry-accepted security practices to ensure the security and confidentiality of your personal information. However, because no data transmission method over the internet is entirely secure or guaranteed, Raleigh Appliance Repairs does not warrant that your personal information transmitted through our website will be completely protected from unauthorized access, use, or disclosure.

User Agreement and Limitation of Liability

By accessing our website and submitting personal information to us, you expressly agree to waive your right to sue Raleigh Appliance Repairs, our owners, affiliates, employees, or partners for any issue arising from your use of our website or our appliance repair services. You also agree that in the event of any dispute or claim against Raleigh Appliance Repairs, the maximum compensation entitled to any single user shall not exceed one hundred U.S. Dollars ($100).

You further agree that each party in any dispute shall bear its own expenses and attorney fees, and waive your right to any legal remedy other than direct negotiation to resolve disputes.

Applicable Law

This privacy policy is governed by and construed in accordance with the laws of the United States and shall be interpreted and enforced in a manner compliant with applicable federal and state laws and regulations.

Privacy Policy Updates

We reserve the right to update or revise this privacy policy periodically at our discretion, without prior notice. Users are encouraged to frequently review this policy in order to remain informed about how we collect, use, and protect your personal information. Continued use of our website after changes to this privacy policy constitutes acceptance of these changes.

Contacting Us

If you have any questions or concerns about this privacy policy or our data collection and usage practices, please contact us by phone at (919) 205-9143.